Exceptional Service

WhiteKnight Web Design respects your online privacy - we believe your business is no one elses. The following Privacy Policy describes the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from a mailing list or change any details we may hold.

This Privacy Statement discloses the information privacy practices for WhiteKnight with respect to the website, http://www.whiteknightwebdesign.com.au/ (website). WhiteKnight is bound by and complies with the National Privacy Principles (NPP) set out in Schedule 3 to the Privacy Act 1988 (Cth) in relation to the collection and disclosure of information regarding individuals in Australia. As a visitor to the website, you have the right to understand our information privacy practices prior to providing us with any of your personal information.

What Information we collect from you

There are a few different types of information that WhiteKnight may collect from you to make your browsing experience more enjoyable. Generally this information is requested when you register on the website. WhiteKnight collects personally identifiable information about you that you specifically and voluntarily provide. On all website pages that collect personally identifiable information, we specifically describe what information is required. This includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. If you register as a member we will collect your name, country of origin, and email address, home or business address, phone number and ABN if you are a business. If you elect to receive our newsletter, your email address will be added to our mailing list. We will only use your e-mail address for that purpose, you will not be put on the mailing lists of any third parties, and neither your email address nor your name or country will be divulged to anyone else. We will only use these details to communicate with you about new developments, products, news and events. Removing yourself from the mailing list will also be easy; you can read more about this below. Information such as your name, billing address, delivery address, email address and phone number may also be collected in order to effect delivery of the goods or services that you purchase, and to contact you if necessary. These details are retained in our database so that you don't have to retype them. You can change or delete these details at any time by logging in with your email address and password, and then going to the Change Profile section. Any other information you provide, such as comments or survey responses, are used to better plan future items to add and developments for the website. General site traffic data is also collected for the purpose of site maintenance and improvement. This provides only generalised information about how often certain pages are viewed. This does not identify individual users, but instead helps us to understand what sorts of items people are interested in, and alerts us to any areas of the site that may be difficult to navigate.

Failure to Provide Information

When using the website you must provide the requested information. If you do not provide the requested information we may not be able to complete your transaction and you may not be able to access all areas of the website.

How we use your Information

We use your personal information to provide you with the opportunity to browse products and services listed on the website. We may also use information about you for related purposes including, without limitation, to provide you with the products and services you request; to manage your account; to communicate with you in general; to respond to your questions and comments; to resolve disputes, collect fees, or troubleshoot problems; to prevent and/or identify potentially prohibited or illegal activities such as fraud; regulatory reporting and compliance; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

With whom we share your Information

We may disclose information about you as permitted by law. We may share information with regulatory bodies and law enforcement officials, provide information to protect against fraud and share information with your consent. We may share your information with suppliers or third-party vendors who provide services or functions on our behalf, including payment processing, customer service, marketing, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose. We also may share your information: as required by a court or other legal process’; when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of WhiteKnight, the website, our clients, or others; and in connection with our Terms of Use and other agreements.; or in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Access and Modification

We will, on request, provide you with access to the personal information we hold about you, unless there is an exception which applies under the National Privacy Principles as set out in Schedule 3 to the Privacy Act 1988 (Cth). We may recover from you our reasonable costs of supplying you with access to this personal information and your request to provide access to this personal information will be dealt with in a reasonable time. If we refuse to provide you with access to the personal information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles. We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the client area. There, you can view and edit personal information you have already given us. If you are having trouble using this feature, or you need to change your email address, please contact us and we will make the relevant changes and report back to you. If you have any other concerns you should also contact us.

Links to other sites

The website will from time to time contain links to other sites both in Australia and abroad. Such sites do not operate under this Privacy Policy and WhiteKnight cannot be responsible for the data protection and privacy practices of these sites. We urge users to take time to examine individual privacy policies and guidelines on other sites.

Changes to this Privacy Policy

WhiteKnight reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how we use your personal information, we will prominently display such changes prior to implementing the change or will notify you by sending a notice to the e-mail address you provided to us.

How you can contact us

If you have questions about either Privacy Policy, please e-mail us at info@whiteknightwebdesign.com.au.